America's Pet Store ships most orders via UPS within 1-2 business days after receipt of order (exceptions are noted on product pages). If you choose UPS ground shipping, your order will typically take between 3 to 8 days depending on where you live. Please note that weekends and holidays do not count as days in transit. America's Pet Store reserves the right to ship with any carrier without notice.  Free shipping is for ground service only within the contiguous United States. Actual shipping charges incurred by America's Pet Store will be deducted from the customer refund on returned items.

Alternative Shipping.
We can only ship using our own shipping account. 

International Shipping.
International orders are generally shipped United States Postal Service Air. Americas's Pet Store reserves the right to ship with any carrier with notice. We can only ship using our own shipping account. Free Shipping is for ground service only within the contiguous United States.

Make sure the item is legal for import and allowed in your country BEFORE you order. Any product(s) seized by customs are the responsibility of the customer and will not be refunded. If customs refuses entry of your item and it is returned to us, you the customer will be responsible for all shipping charges incurred.  All import taxes and tariffs are the responsibility of the customer. We cannot put false values or “gift” on international shipments.  All international orders display a shipping line item inclusive of both shipping and handling fees.  Additional shipping charges may be applied to any returned items.

Some items may be blocked from shipment to international addresses because of manufacturer export rules or due to extraordinarily high shipping costs.  If you experience difficulty placing an order online, please contact our customer service and a special shipping quote can be provided, if applicable.

Large Item Shipping.
Many large items such as patio panels, AutoPet products, and dog ramps are shipped FedEx & FedEx Ground. Large items to be shipped internationally may not be covered by standard shipping methods and we will need to provide you with a special quote.  In such cases, you will be instructed to contact our Customer Service Department at customerservice@americas-pet-store.com. 

Tracking Your Order.
America's Pet Store offers all customers the ability to track their package online. Simply log into your account at the "Order Tracking/Status" option at the top of our web site and log in. Open the order that you desire to track and click on the tracking number. You will automatically be forwarded to the UPS web site and the status of your order will be displayed.

CLICK HERE FOR YOUR ORDER STATUS