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Welcome to America's #1
On-Line Pet Products Dealer |
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America's Pet Store -- Frequently Asked Questions
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How long have you been in business? |
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America's Pet Store has been in the online pet products business since 1999. |
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How do I know that you are a legitimate company before I use my credit card? |
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America's Pet Store is a member of GeoTrust. GeoTrust ensures the identity of business entities and individuals in online transactions and also validates website identities. See our Site Security section for more information. |
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I would prefer to purchase using an anonymous checkout process. What does setting up an account with America's Pet Store during checkout really mean? |
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Creating an "account" during checkout lets us better serve you by providing a mechanism to obtain tracking information on your order and process a return by remembering your purchase history under your login. We colllect only the minimum information needed to process an order (email, "bill to", "ship to", and payment information), and as stated in our privacy policy we do not sell or disclose any customer information under any circumstances. |
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What if I do not want to enter my credit card information over the internet? |
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We are happy to take a phone order. Simply contact us during normal business hours using our toll free order line on our homepage and below. |
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I have a tracking, billing or return question, can I call for that? |
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The fastest way to check on your order is by e-mail. Please send us a request. We try to respond within one or two business days. |
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Where is America's Pet Store located? |
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The company is headquartered in Ohio with our primary business office in Vermont at 4049 Williston Road, Suite 6, S. Burlington, VT 05403. Customer orders are shipped from warehouses nationwide. |
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Will all of my products get shipped from the same warehouse? |
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Not necessarily. Due to the fact that many of the items we sell are heavy, bulky, and expensive to ship, we try to minimize extraneous shipping costs to keep our retail prices to our customers as low as possible and will leverage inventory throughout our supply chain. |
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Who owns America's Pet Store? |
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America's Pet Store is owned by Rocky River Capital Partners, LLC a privately held company. |
Contact Us
Our Help pages or Your Account often contain the answers to your questions. Therefore, to best serve you in answering your question quickly, we have compiled frequently asked questions by topic. (If the self-service options do not answer your question, you'll have an opportunity to e-mail us.) We appreciate any and all feedback from our shoppers. We listen to what you say and are continuously working to improve our business processes and customer service.
Not Receiving Replies?
If you have contacted us recently but have not yet received a reply, your Internet Service Provider (ISP) or e-mail client may be blocking e-mail from Americas-Pet-Store.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax the settings that filter or block mail, or how to add Americas-Pet-Store.com to your "safe domains" list. Once you have established that you should be able to receive mail from us, please contact us again with your question.
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